Side by side
| AxiomAI Voice | Ruby | |
|---|---|---|
| Pricing model and published prices | Flat monthly, minutes included. $149/month for 1 number and 300 minutes (about 120 calls), then $0.35 a minute. Busy line: $349/month for 1,000 minutes, then $0.30 a minute. | Per receptionist minute. $250/month for 50 minutes, $395 for 100, $720 for 200, $1,725 for 500 [1]. Minutes are billed in 60-second increments, rounded up [2]. Hold time counts; talk time after a transfer to you does not [2]. Overage rate: not published on [1] or [2]. |
| What’s included | 24/7 answering, the job taken down with read-back, and an email summary with suggested next steps and the full transcript. | Live receptionists, call forwarding, lead qualification and intake, payment collection, voicemail transcription, an online portal and robocall filtering [1]. AI features such as call transcripts at no extra cost [3]. |
| Languages | English and Spanish. | ”24/7 Spanish and bilingual call handling available,” listed as an optional feature [1]. |
| After-hours coverage | 24/7. | 24/7 live answering, including after-hours, weekends and holidays [1]. |
| Live transfer | No. Callback only. In an emergency it can give callers your on-call number, or tell them to call 911 for a gas smell. | Yes. Receptionists can transfer calls to any number you choose. Fees may apply for numbers outside North America [4]. |
| Call recording and transcripts | Calls recorded. Full transcript in every email summary. Not used to train AI models. | AI transcripts of every call [3]. Customer access to recordings: not published on [1]. Ruby’s terms say calls may be recorded for quality monitoring [2]. |
| Scheduling and booking | Offers callback times from a real calendar. Does not write jobs into Housecall Pro, Jobber or ServiceTitan. | Scheduling is listed as an optional feature in all plans [1]. |
| Setup fee | None. Our team sets it up. | None: “no additional or hidden fees for activation, onboarding, setup” [1]. |
| Contract and cancellation | Month to month, no contract. | No long-term contract. Cancellation takes effect at the end of the current monthly billing period [4]. |
| How to try it | Call our AI front desk at (641) 384-4222. | Money-back guarantee for first-time users who cancel within 21 days or before 500 receptionist minutes, whichever comes first [4]. |
Ruby details are from ruby.com, seen 13 October 2026. Numbers in brackets point to the sources at the end of the page.
Where Ruby is the better choice
- You want a person on every call. Ruby’s receptionists are people. Ruby says its AI tools work behind the scenes and “the person still leads the conversation” [3].
- You want calls put through. Ruby’s receptionists can transfer a caller to you or anyone you name [4]. AxiomAI Voice takes the details for a callback.
- You want more done on the call. Ruby lists scheduling, intake, payment collection and outbound call help [1].
- You use FieldPulse. Ruby’s home-services page names FieldPulse as a partner [5].
- Your callers expect a human voice. Ruby gives them one, around the clock [1].
Where AxiomAI Voice fits
AxiomAI Voice is built for owner-operated plumbing, HVAC, electrical and roofing companies that miss calls on jobs and are fine calling back. It fits if:
- You want a set monthly bill. $149 covers 300 minutes, about 120 calls, then $0.35 a minute. Ruby’s smallest published plan is $250 for 50 minutes [1]. All our prices are on the pricing page.
- You want every call written up. Within a couple of minutes of hanging up, you get an email with the caller’s details, what they need, how urgent it sounds, suggested next steps and the full transcript.
- You want the details checked. It reads back the name, callback number, address and the problem in the caller’s words.
- You want clear limits. It says it is an AI at the start of the call. It never makes up prices, appointment times, discounts or guarantees, and it offers a callback when it doesn’t know.
- You want no setup work. There’s no setup fee, our team sets it up, and it’s month to month.
Founding price: $99 a month for the same 300 minutes, locked while you stay, for the first 25 plumbing, HVAC, electrical and roofing companies in Dallas–Fort Worth. See how AxiomAI Voice handles a call.