Blog
Notes from Dendrites.
Product updates, engineering deep-dives, positioning notes, and considered takes on AI ethics. One post per topic; concrete answers; no filler.
Latest
· 5 min read
We put our own AI on our phone line. Here’s what it took.
Our front desk is now answered by AxiomAI Voice, the AI receptionist we sell. Six things the first day of real calls taught us: interruptions, silence, speakerphone echo, spelling, calendars, and why it must never say more than the business would.
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· 4 min read
How the Insights agent designs itself
Most AI chatbots are static — you write rules, the bot follows them, the gaps accumulate. AxiomAI runs a second AI on a weekly cycle that reads the conversation history, compares it to your rules, and proposes the next rule. Here's how it works under the hood.
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· 4 min read
Why our Enterprise plan is scoped, not tiered
Our self-serve plans are public — flat monthly prices, no call required. Enterprise is the one plan we still quote after a conversation, scoped to integrations, tenants, and data residency. Here's why the largest deployments don't fit a tier card — and why no plan of ours meters per message.
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· 5 min read
Choosing AI customer service: AxiomAI vs Intercom Fin vs Tidio Lyro vs Chatbase
Four products, four very different fits. A practical guide for narrowing the choice — by team size, by what you already pay for, by the question your visitors actually ask. Includes the scenarios where each vendor genuinely wins.
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