ServiceOrbit · AI for service requests · universities and government
People ask in plain words. Approvers get a complete, checked request.
ServiceOrbit is an AI assistant that sits in front of your service desk. People ask HR, the registrar, facilities or IT in plain words, by chat, voice or email. It finds the right service, asks only for what’s missing, reads the attached documents, checks the request against your written policy and routes it to the right approver.
- Works with your service desk
- Your servers or our cloud
- Arabic and English
- Builds services from your documents
Pilots from $15,000 · 8–10 weeks · 3 services · credited to your first year. The live demo runs on an invented university.
Most requests don’t get stuck at the approver. They get stuck at the form.
Which form?
People hunt through portals and PDFs for the right form, or email someone and hope.
Something’s missing
A document, a signature or a date is missing, so the request goes back and waits.
Back and forth
Staff spend their day chasing information instead of deciding.
One request, start to finish
What happens when someone asks.
An example request, step by step.
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1
Ask
An employee writes: “Can I get tuition assistance for a fall evening course?” There is no form to find.
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2
Fill the gaps
ServiceOrbit finds the tuition assistance service, asks only for what’s missing (the course, the cost, the start date) and reads the registration receipt they attach.
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3
Check
It checks the request against HR’s written policy, such as length of service and the yearly limit, and notes which rule each answer meets.
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4
Decide
The HR approver gets one complete request with a recommendation and the evidence beside it, and approves in one click. Nobody re-types anything.
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5
Track
The employee can see where the request stands. With your service desk connected, the ticket appears there too.
Works with what you have
It sits in front of your service desk. It doesn’t replace it.
Your service desk
Complete requests are copied to your desk as tickets, so your team keeps working where it does today. A connector for ManageEngine ServiceDesk Plus is built; ServiceNow, TeamDynamix, Jira and other desks are connected during a pilot. No desk? It runs on its own.
Your directory and records
It knows who is asking from your directory, and reads HR or student records only if you connect them.
Your hosting
It runs in your data center, your cloud or ours. You choose the AI models; sensitive fields can stay on a model you host, or never reach a model at all.
Your languages
Requests in Arabic and English.
Your old forms
Exports of K2 and Nintex forms can be read and turned into services, together with the procedures behind them.
Build services from your documents
Give it the procedure and the form. It drafts the service.
Most desks make you build every service by hand. ServiceOrbit reads a department’s own procedure, policy and request form and drafts the whole service: the questions to ask, who is eligible, which documents are required, who approves, and how quickly it should be done.
The department reviews the draft and publishes it. Nothing goes live until a person approves it.
Why this year
Microsoft removed SharePoint 2013 workflows from Microsoft 365 on April 2, 2026, and InfoPath Forms Services after July 14, 2026. Forms built on them need a new home. ServiceOrbit turns them into services people can simply ask for.
Compared with your desk’s own AI
Your desk’s AI answers questions. ServiceOrbit gets requests right.
Most service desks now include AI that answers questions, summarizes tickets and drafts replies. ServiceOrbit does the part before the ticket. Desk AI keeps improving, so check what yours does today; where it answers questions well, ServiceOrbit works beside it.
| What it does | Your desk’s built-in AI | ServiceOrbit |
|---|---|---|
| Answers questions from your knowledge base | Yes | Yes |
| Summarizes tickets and drafts replies | Yes | Yes, and a recommendation for the approver |
| Builds a whole service from a department’s procedure and form | Usually not; some help draft forms or workflows | Yes, for the department to review and publish |
| Asks the requester only for what’s missing, before the request is sent | Varies | Yes |
| Reads the requester’s attachments and checks them against the written policy | Rare | Yes, with the evidence shown to the approver |
| Runs on your own servers, in Arabic and English | Depends on the vendor | Yes |
See IT working
The approver’s side and the requester’s side.
Screens and films from the working product, running Halcyon Ridge University, an invented campus. Every person and record shown is invented, and dashboard figures are sample data.
Start with a pilot
Three services, eight to ten weeks, measured.
We pick three services with you, build them from your documents, connect your desk and directory, and run them with real requests. Success measures are agreed in writing before we start.
From $15,000, credited to your first year’s subscription if you continue. Annual subscriptions are priced by the number of live services, with no per-user fees, and quoted before the pilot starts. Pilots in the Gulf are quoted with on-premise hosting.
Who’s behind IT
ServiceOrbit is built by Dendrites AI in Garland, Texas, and led by Samir Shukri, formerly Director of Digital Services at a UAE university. It follows the same rules as all our products: it says what it is, answers from your own documents, and leaves the decisions to your people.
For IT and security reviews
Where it sits, what it sees, who decides.
Identity
It knows who is asking, and what role they hold, from your directory. HR or student records are read only if you connect them.
Data classification
Every field carries a sensitivity class, set when the service is built and reviewed by your team. It decides what may go to a cloud model, what stays on a model you host and what never reaches a model.
Models
You choose the models: a cloud model (for example from OpenAI, Anthropic or Google), a model you host, or both, by field. Cloud calls use zero-retention terms where the vendor offers them. We never train on your content.
Audit
Every step, model call and decision is logged: which model saw what, why it answered, and who decided.
People decide
The AI drafts and recommends. Approvers approve, ask for more, or decline.
Hosting
Your data center, your cloud or ours. Attached documents are read to fill in and check the request.
We don’t claim FERPA or HIPAA compliance, and ServiceOrbit holds no such certification. Each deployment is reviewed with your privacy office before it goes live. Security and data practices
Questions IT leaders ask
Straight answers.
Does ServiceOrbit replace our service desk?
No. It sits in front of it: people ask ServiceOrbit, and complete, checked requests reach your desk as tickets. A connector for ManageEngine ServiceDesk Plus is built; other desks are connected during a pilot. If you have no desk, it runs on its own.
How is it different from the AI in our desk?
Desk AI answers questions, summarizes tickets and drafts replies. ServiceOrbit does the part before the ticket: it builds each service from the department’s own procedure and form, asks requesters only for what is missing, reads their documents and checks them against the written policy, so the approver gets a complete request with the evidence.
Which system keeps the record?
In a pilot, ServiceOrbit keeps the request and mirrors it to your service desk as a ticket, so your team can work it where it works today. How status flows back is agreed per desk during the pilot.
Can it run on our own servers?
Yes. It runs in your data center, your cloud or ours. You choose the models, and sensitive fields can stay on a model you host or never reach a model at all.
Does it handle Arabic?
Yes. It takes requests in Arabic and English.
What does a pilot cost?
Pilots start from $15,000: 3 services over 8–10 weeks, with success measures agreed in writing, credited to your first year’s subscription if you continue. Annual subscriptions are priced by the number of live services, with no per-user fees, and quoted before the pilot starts. Pilots in the Gulf are quoted with on-premise hosting.
What about our SharePoint, InfoPath, K2 or Nintex forms?
Microsoft removed SharePoint 2013 workflows from Microsoft 365 on April 2, 2026, and InfoPath Forms Services after July 14, 2026. ServiceOrbit turns a department’s forms and procedures into services people can simply ask for, and it can read exports of K2 and Nintex forms.
Is it FERPA or HIPAA compliant?
We don’t claim that, and ServiceOrbit holds no such certification. Each deployment is reviewed with your privacy office before it goes live, and fields you mark as sensitive can stay on a model you host or never reach a model at all.
Who uses it today?
ServiceOrbit is new. It runs as a live demo on an invented university while its first pilots are set up, and the films show the working product. Our website assistant, AxiomAI, runs at five named organizations.
See IT for yourself
Walk a request from words to done.
Try the live demo as a student, a staff member or an approver, or talk to us about a pilot on three of your own services.