Hours, insurance, new-patient forms —
answered before the phone rings.
For family practices, dental and orthodontic offices, physical therapy, urgent care, and specialty clinics. AxiomAI answers the front-desk questions from your own website and documents — with a citation — in English, Spanish, or Arabic, and captures appointment requests so your staff calls back. It answers about the practice, never about a patient’s condition.
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THE PAIN, IN YOUR WORDS
Three things every front desk tells us.
Most calls are not clinical. They are the same dozen questions about hours, insurance, and paperwork — asked while the patient at the window waits.
"Half the calls are “do you take my insurance?” and “are you open Saturday?” — while the patient at the window waits."
What AxiomAI does
Deflects the repeat calls — with the source
Hours by location, the insurance list, services, parking, languages spoken: answered from your own pages, each with a link to where it came from. When something isn’t published, it says so and offers the phone number instead of guessing.
"New patients want to know what to bring and where to park before they ever call — then arrive without the forms."
What AxiomAI does
Reads your new-patient packet
Upload the new-patient forms and policies (PDF or Word). The assistant points patients to the right form and summarizes what to bring, citing the document — so the visit starts on time.
"Many of our patients speak Spanish at home, and we have one bilingual receptionist."
What AxiomAI does
English, Spanish, and Arabic — from the same content
Questions asked in Spanish get Spanish answers with the same citations. Appointment requests land as leads — name, email, and the reason in their words — for your staff to confirm by phone.
Nearest case study · a multilingual front desk
City Inn Palace Hotel
Ramallah · boutique business hotel
An always-on multilingual concierge handling pre-booking inquiries for international guests — and routing the right leads to the booking team with the guest’s preferences already captured. A clinic front desk is the same shape: the visitor’s language, pre-visit questions, and a lead your staff confirms by phone.
WHAT IT WILL NOT DO
Front-desk questions only — not medical advice, not a patient portal.
The assistant describes your practice from your published website and documents. It does not give medical advice, does not triage symptoms, and is configured not to ask for health information; anything clinical is handed to your phone line or patient portal. Treat it like your website’s contact form, not your EHR. Rules keep it inside your published content, and you approve every rule.
HOW IT WORKS
From your insurance list to the first appointment request — under an hour.
ON DAY ONE
What every practice deployment includes.
Crawl + document upload
Website pages plus PDFs and Word files — insurance list, new-patient packet, policies.
Inline citations
Every reply names the page or document it pulled from.
Allowed-domain lock
Answers only from your published material. No web speculation.
Lead capture
Appointment requests: name, email, and the reason in their words — your staff confirms by phone.
English, Spanish, Arabic
Replies in the language the patient writes in, from the same content.
Front-desk-only rules
No medical advice; clinical questions are routed to your phone line or portal. You approve every rule.
Full transcript archive
Every conversation searchable in the portal.
Embeds in five minutes
WordPress, Squarespace, Wix, GoDaddy, or custom HTML.
PRICING
Flat monthly plans. No per-message metering.
Every plan includes the chatbot, the portal, website crawl + document upload, citations, lead capture, and English / Spanish / Arabic replies. Annual billing is two months free.
AxiomAI plans
Starter
$99 /mo
$990/yr · two months free
- 1 chatbot
- 1,000 conversations / mo
- 100 crawled pages · 25 MB documents
- Weekly content sync
Professional
$299 /mo
$2,990/yr · two months free
- 5 chatbots
- 5,000 conversations / mo
- 500 crawled pages · 100 MB documents
- Support tickets · monthly Insights · daily sync
Business
$999 /mo
$9,990/yr · two months free
- 15 chatbots
- 25,000 conversations / mo
- 2,500 crawled pages · 500 MB documents
- Weekly Insights · SSO · sync 4× a day
A single-location practice usually fits Starter; multi-location groups, or practices that want support tickets and the Insights report, start on Professional.
Need SAML SSO, custom integrations, or a written uptime SLA (terms in your agreement)? Enterprise is scoped — from $24K/yr, billed annually.
These are AxiomAI's plans. ServiceOrbit, our AI service desk, is not sold on them: it is scoped and quoted for each organization, usually starting with a pilot.
ALSO FROM DENDRITES AI · SERVICEORBIT
For hospitals: requests that reach the right team.
AxiomAI answers patients. ServiceOrbit handles the work behind the scenes: equipment repairs, patient transport, clinical system access and shift swaps, routed to the right team and tracked on its own clock.
- A nurse describes the problem once; the ticket is complete
- Approvals follow named roles, and people decide
- Every AI step is recorded for review
Pricing: ServiceOrbit is scoped and quoted for each organization, usually starting with a pilot. It is not on the AxiomAI plans.
The working product on invented organizations. Every person and record shown is invented.
SEE IT ON YOUR PRACTICE SITE
Fifteen minutes with your insurance list and new-patient packet.
Send your website and the forms patients ask about most. We set up a trial workspace, show the first answers in English and Spanish, and walk through the front-desk-only rules before anything goes live.