Storms put Richardson electricians on the phone
On May 28, 2024, DFW Airport measured a 77 mph gust and Dallas Love Field 75 mph, according to the Office of the Texas State Climatologist. Oncor said that storm knocked out power to more than 650,000 homes and businesses. In October 2019, an EF3 tornado ran from Las Colinas through North Dallas and ended 2 miles southeast of Richardson, the National Weather Service found.
Some of that work is yours. Oncor’s FAQ says that on typical overhead service the customer owns the meter base and the wiring in it, and that storm damage to a home’s equipment may need a private electrician before power can be restored.
Richardson specifics
Richardson residents choose their own retail electricity provider, the city’s new-resident guide says, and Oncor handles tree trimming around power lines.
Backup power rules changed when two state laws took effect September 1, 2025. For home systems of 50 kW or less, or 100 kWh or less of storage, the city requires two miscellaneous trade permits, electrical and plumbing, at $100 per trade. It inspects only the service connections: electrical service equipment and fuel gas piping.
In Texas, anyone who performs electrical work must hold a TDLR license, and Richardson requires contractors to register with the city. Your licensed people should be doing the work, not answering the phone from a ladder.
What happens on the call
AxiomAI Voice says it is an AI at the start of the call. It takes the job down and reads it back: name, callback number, address, the problem in the caller’s words, and how urgent it sounds.
It never makes up prices, appointment times, discounts or guarantees. If it doesn’t know, it says so and offers a callback, with callback times from a real calendar.
It doesn’t transfer calls. For emergencies, you choose: it can give callers your on-call number, or tell them to call 911.
Example call · an invented caller, for illustration
6:30 a.m., after a spring storm. A caller says a tree limb took down the line to his house, bent the mast, and left the meter box hanging off the wall. Oncor told him an electrician has to fix it first.
- The assistant says it is an AI and asks what happened.
- It takes his name, number and address and reads them back.
- He asks how soon someone can come and what it will cost. The assistant says it doesn’t know and offers a callback.
- The owner has set storm damage with no power as an emergency, so it gives him the on-call number.
- Minutes later, the owner’s email shows his details, the damage in his words and the full transcript.
What you get after the call
An email within a couple of minutes: the caller’s details, what they need, the urgency, suggested next steps and the full transcript. Calls are recorded. Calls, transcripts and recordings are not used to train AI models. It does not write jobs into Housecall Pro, Jobber or ServiceTitan.
Price and how to start
$149 a month for one number and 300 minutes a month (about 120 calls), then $0.35 a minute. No setup fee, because our team sets it up. Month to month. Founding price: $99 a month for the same 300 minutes, locked while you stay, for the first 25 plumbing, HVAC, electrical and roofing companies in Dallas–Fort Worth.
Call our own AI front desk at (641) 384-4222 to hear it. Read how AxiomAI Voice works, or ask us to set it up.