These Terms of Service ("Terms") govern your access to and use of services provided by Dendrites Technologies Co. (also "Dendrites AI", "we", "us", or "our"), a Texas corporation, including AxiomAI, FaceActions, the axiomai.dendritesai.com and faceactions.dendritesai.com portals, the dendritesai.com marketing site, and related APIs and widgets (collectively, the "Services").
1. Acceptance
By creating an account, embedding our widget, or otherwise using the Services, you agree to be bound by these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.
2. Plans, fees and billing
Plans. Self-serve plans (Starter, Professional, Business) are billed at the prices published on our pricing page, monthly or annually as you select. Each plan includes the allowances listed there: assistants, conversations per month, website pages, documents and document storage, and integrations. Allowances apply to your whole workspace and are shared by all the assistants in it. Prices are in US dollars and exclude any applicable taxes.
Add-ons. Phone and text channels, extra assistants, knowledge packs, conversation packs, integration setup and launch services are available at the prices on the pricing page. Channel add-ons are billed monthly. Phone minutes and text messages above a channel's included allowance are billed monthly in arrears at the published rates. One-time setup fees are invoiced when the setup is done. Integrations without a ready connector, and other custom work, are quoted in writing.
When you reach an allowance. We email you at 80% and 100% of your monthly conversation allowance. The assistant keeps answering up to 110%; after that it shows your contact details instead of AI answers until you add a conversation pack, move to a larger plan, or the month resets. We do not bill for extra conversations unless you choose a pack. When a knowledge or integration limit is reached, new additions are paused; your existing content is not deleted.
Changing plans. You can change plans from your account portal. If you move to a plan with lower limits, assistants, integrations and content above the new limits become read-only for 30 days, and you choose what to keep. We do not delete them without your choice during that time.
Free trial. The free trial lasts 14 days, needs no payment card, and includes up to 200 conversations. It is never charged. If the trial ends without a plan, the assistant shows your contact details instead of AI answers, and we keep your workspace for 30 days before deleting it. Phone and text channels are not part of the trial.
Founding price. A founding price is fixed for as long as the subscription it was granted on stays active on that plan. It ends if the subscription is cancelled or moved to another plan.
Enterprise. Enterprise deployments are billed annually as a fixed fee set out in your written scope quote, which reflects the integrations, tenants, and data-residency requirements you select.
Renewal and cancellation. Fees renew automatically each billing period. You can cancel at any time from your account portal or by written notice; cancellation takes effect at the end of the current billing period. We will give you at least 30 days' notice by email before a price change applies to your subscription. Fees are non-refundable except where required by law or under our published Refund Policy.
3. Phone and text channels
If you add a phone or text channel, we provide the number through our telecommunications provider. The number stays assigned to you while the channel is active; after a channel is cancelled, the number may be released.
- You are responsible for complying with the laws that apply to your calls and messages, including any required notice that calls are recorded or answered by an automated assistant.
- You may send text messages only to people who have agreed to receive them, and you must honor opt-out requests.
- US carrier registration requires accurate information about your business. Carriers may filter or block messages, and we cannot guarantee that every message is delivered.
- The phone channel is not an emergency service and cannot connect callers to 911 or other emergency numbers.
- Call summaries and transcripts are produced by AI and may contain errors (see section 6).
4. Acceptable use
You agree not to:
- Violate applicable law or the rights of third parties
- Impersonate or misrepresent your affiliation with any person or entity
- Transmit malicious code or attempt to discover or exploit vulnerabilities
- Circumvent authentication, rate limits, or access controls
- Harass, abuse, or generate deceptive or illegal content
- Send unsolicited or bulk text messages through a text channel
- Use FaceActions for workplace surveillance, hiring decisions, educational assessment of individuals, or law-enforcement applications (see our Acceptable Use Policy)
- Resell, sub-license, or white-label the Services except under expressly permitted plans
5. Your content and our use of it
You retain all right, title, and interest in the content you provide ("Customer Content"). You grant us a limited license to process Customer Content solely to provide and improve the Services for you.
We do not use Customer Content to train general-purpose AI models. Vendor LLMs we use (OpenAI, Anthropic, Google, Groq) operate under zero-retention API terms where available.
On account closure, we delete Customer Content within 30 days, except for records we are required to retain by law.
6. AI output and responsibility
The Services use machine learning. Outputs may be incorrect or incomplete. You are responsible for reviewing AI-generated content before relying on it for regulated decisions (medical, legal, financial, or otherwise consequential).
7. Service levels
We target 99.5% monthly uptime on public cloud services. Trial workspaces are provided "as available" without uptime guarantees. Enterprise agreements include a written uptime SLA, with the uptime commitment and remedies set in the agreement itself. See our trust center for how we operate the service.
8. Sub-processors and data residency
We use the sub-processors listed at /security#subprocessors. We commit to 30 days' advance notice via email before adding any new sub-processor that handles Customer Content. Custom data residency can be included in your Enterprise agreement on request.
9. Termination
We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the integrity of the service. On termination, you may export Customer Content for 30 days, after which it will be deleted.
10. Disclaimer
The Services are provided "as is" and "as available" without warranties of any kind, express or implied.
11. Liability
To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid us in the 12 months preceding the claim. We exclude liability for indirect, incidental, special, consequential, or punitive damages.
12. Governing law and venue
These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. Any dispute will be resolved exclusively in the state or federal courts located in Dallas County, Texas.
13. Changes
We may update these Terms from time to time. Material changes will be communicated by email or by a notice in the portal at least 30 days before they take effect.
Questions? Contact us at legal@dendritesai.com.