SERVICEORBIT FOR UNIVERSITIES

One front door for every campus request.

Housing, the registrar, facilities, IT, labs. Students and staff ask in plain words, and ServiceOrbit turns what they say into a complete request that reaches the right office, with named approvers and its own clock. People still decide.

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Films show the working product on Halcyon Ridge University, an invented campus.

WHERE CAMPUS REQUESTS GET STUCK

Every office, its own way in.

Most campuses do not have a service problem. They have a front-door problem: dozens of offices, each with its own forms, inboxes and phone lines.

The right office, the right form

A student with no hot water has to work out which office owns it and which form it wants, before anyone can help.

The same details, typed again

Name, ID, hall, program: typed into every form, because the form does not know who is asking.

Then silence

Once it is sent, nobody can see where it is. So people email, call, and file the same request twice.

ASK

They just ask.

A student types what is wrong, the way they would say it. ServiceOrbit finds the right service, fills in what it already knows, asks only for what is missing, and checks the rules before anything is sent.

**Ask** — No office to find, no form to fill: a request in plain words becomes a complete ticket.

WHAT CHANGES

For the people asking, and the people doing the work.

Students and staff

Ask in plain words, by chat, voice or email. No form to find.
The request is filled in from what they said and from their own record.
They can see where it is, who has it, and the promise it is measured against.
When something is already known to be broken, they are told before they file a duplicate.

Departments and the desk

Every request arrives complete, with the evidence and a recommendation attached.
Named steps, a named person for each one, and a clock that pauses while waiting on the requester.
A department’s written procedure becomes a live service, reviewed by a person before it goes live.
It works beside the directory, HR, student records and the desk you already run.

KNOW

When the hot water is out, students hear it first.

The situation room gathers what affects requests: closures, maintenance, shortages and outages, each with a source and an end date. Requests are read against it, so students learn it is already being fixed before they report it again. It is advice only: a notice never changes who is eligible or who approves.

**Know** — When something is already known to be broken, people are told before they ask.

TRUST

The questions your security team will ask.

Asked before a university adopts anything new, and answered in the product, not in a slide.

Where does it run?

In your environment: your cloud or your data center, so your data stays with you.

Who can see what?

People see only what their role allows. Sensitive fields can be kept on a model you host, or never shown to a model at all.

Can someone approve their own request?

No. Approvals follow named roles, in order, and every live service is signed by the department that owns it.

Is there an audit trail?

Every decision is written to an append-only record: who, what, when, and why. Every AI call is logged with the model, the reason and the result.

Is ServiceOrbit FERPA compliant?

We do not claim that, and no vendor badge can settle it for you. Unlike a catalog-only assistant, ServiceOrbit does read the requester's own record from your directory, and from student systems if you connect them, to fill in a request. So each deployment is reviewed with your registrar and privacy office before it goes live, and fields you mark as sensitive can stay on a model you host or never reach a model at all.

Send us your security questionnaire Data practices

**Trust** — The questions a security review asks, answered in the product.

START SMALL

Start with a pilot on a few of your services.

Send us the procedure documents and request forms for a handful of services. We build them in ServiceOrbit, your staff review every one before it goes live, and your students and staff try it for real. Scope, length and terms are agreed with you.

Talk about a pilot

The rest of the product, one minute at a time.

**Deliver** — Every request arrives ready to work, with the evidence and a recommendation attached.

**Build** — A department’s written procedure becomes a governed, live service.

**Connect** — Works beside the directory, HR, student records and the desk you already run.

**Improve** — Which service keeps missing its promise, and what to change, from its own record.

**Govern** — AI you can audit: which model saw what, why it answered, where the data went.

**Back office** — Named steps, a named person for each one, and a promise on its own clock.

Every film shows the working product on Halcyon Ridge University, an invented campus. Every person and record shown is invented; dashboard figures are sample data.

See it on your campus.

Thirty minutes: we walk a real request from words to done, then talk about which of your services would go first.

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