CASE STUDY · CORPORATE COMPLIANCE SERVICES
PremiereGate
A bilingual AI assistant for UAE tax, VAT, license renewal, and company formation — answering inquiries 24/7 in Arabic and English, sourced from PremiereGate's own service catalogue.
The challenge
Half of every morning was triage.
PremiereGate runs an end-to-end UAE corporate-compliance practice — corporate tax filings, VAT registration, license renewals, company formation, e-invoicing, mortgage law. Specialists each own a service. The website is the front door.
Before AxiomAI, the front door leaked. Visitors arrived at all hours from across the GCC and Europe, half in Arabic, half in English, asking the same questions over and over — "Do I need to file corporate tax if my license is dormant?" "What's the VAT threshold for a free-zone entity?" "Which specialist handles mortgage law?" The contact form caught the lucky ones. The rest opened a tab, didn't get an answer, and closed it.
The operations lead spent the first hour of every morning triaging the overnight pile — figuring out which inquiry needed which specialist, in which language, by when. The answers were all in the published service catalogue. The bottleneck was getting them to the visitor in the right language at the right hour.
The solution
One assistant. Two languages. Sourced answers.
AxiomAI ingested the published service catalogue and pricing tiers from premieregate.com via sitemap crawl, plus a small set of internal PDFs for the more technical VAT and corporate-tax scenarios. The Allowed Domains list locks answers to PremiereGate-published material — nothing speculative.
Bilingual response is automatic: the bot detects the visitor's language from their first message and replies in the same one, with citations to the source page. A visitor asking about "ضريبة الشركات" gets the corporate-tax answer in Arabic citing the Arabic catalogue entry. A visitor asking about "free zone VAT registration" gets the English answer citing the English page. Same source-of-truth, two interfaces.
When a visitor's intent crosses the threshold from informational to "I want to talk to your team" — explicit ask, multi-turn engagement, complex scenario — the bot captures contact details and tags the lead with: language preference, service area asked about, the specialist who should follow up. The handoff lands in the operations inbox with the conversation transcript attached.
"Half of every morning used to be triaging overnight VAT and licensing questions from our website. AxiomAI handles them in Arabic or English with sourced answers, and the lead lands in our inbox already qualified — language preference, the specialist they were asking about, and the conversation already attached."
The result
Mornings are for client work again.
About 120 visitor conversations a week now resolve on the website without human triage. The ones that escalate arrive as qualified leads — language preference, service area, conversation history — so the assigned specialist opens one tab and starts the right call. Zero escalations on policy or pricing questions since launch: those answers are in the catalogue, and the bot cites them.
The Insights agent quietly improves the bot on a weekly cycle. When a new question pattern shows up — e.g., a new free-zone licensing scenario, a regulatory update — Insights flags it, proposes a rule, and the PremiereGate team applies it with one click. The catalogue stays the source of truth; the bot just gets better at finding the right page.
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A similar deployment for your firm?
If your practice gets repetitive overnight inquiries that all have answers in your published material, AxiomAI can field them — in the languages your clients ask in. Talk to us about scope.